Effective Date: 11 May 2026
1. Who We Are
2. What Data We Collect
3. How We Collect Your Data
4.Why We Collect Your Data
5. How We Store Your Data
6. How Long We Keep Your Data
7. Who We Share Your Data With
8. Cookies
9. Your Rights
10. Complaints
11. Third Party Websites
12. Changes To This Policy
13. Contact Us
1. Who We Are
Almass Estates Ltd is a property management and accommodation company operating throughout London and surrounding areas.
Company name: Almass Estates Ltd Registered address: 7 Barford Close, Hendon, London NW4 4XG Email: estates@almassestate.com Telephone: 020 3538 8233 Website: almassestates.co.uk
We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. What Data We Collect
When you use our website or contact us, we may collect the following personal information:
Full name
Email address
Phone number
Property address (where provided)
Details of your enquiry or message
IP address and browser information (collected automatically via cookies)
3. How We Collect Your Data
We collect your data when you:
Complete and submit the contact or enquiry form on our website
Email or call us directly
Engage with us in person or at events
Use our website (automatically via cookies and analytics tools)
4.Why We Collect Your Data
We use your personal data for the following purposes:
To respond to your enquiry or request
To provide property management, guaranteed rent or lettings services
To send relevant information about our services where you have requested it
To improve our website and user experience
To comply with our legal and regulatory obligations
Our lawful basis for processing your data is:
Legitimate interests — responding to enquiries and managing client relationships
Contract — where we are providing or discussing services with you
Legal obligation — where we are required to process data by law
5. How We Store Your Data
Your data is stored securely on our systems and with trusted third party service providers. We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or destruction.
We do not sell your personal data to any third party.
6. How Long We Keep Your Data
We retain your personal data only for as long as necessary for the purposes it was collected:
Enquiry data: up to 2 years from last contact
Client or landlord data: up to 6 years following the end of a contract (for legal and accounting purposes)
Website analytics data: up to 26 months
After these periods your data will be securely deleted or anonymised.
7. Who We Share Your Data With
We may share your data with trusted third parties where necessary to deliver our services, including:
Property management software and CRM providers
Email and communication service providers
Website hosting and analytics providers
Legal and financial advisors where required
All third parties are required to handle your data securely and in accordance with UK GDPR. We do not share your data with any third party for marketing purposes without your explicit consent.
8. Cookies
Our website uses cookies to improve your browsing experience and analyse site traffic. Cookies are small files stored on your device.
We use the following types of cookies:
Essential cookies — required for the website to function correctly
Analytics cookies — to understand how visitors use our site (via tools such as Google Analytics)
You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.
9. Your Rights
Under UK GDPR you have the following rights regarding your personal data:
Right to access — you can request a copy of the data we hold about you
Right to rectification — you can ask us to correct inaccurate data
Right to erasure — you can ask us to delete your data where there is no legitimate reason to retain it
Right to restrict processing — you can ask us to limit how we use your data
Right to data portability — you can request your data in a portable format
Right to object — you can object to us processing your data for certain purposes
To exercise any of these rights please contact us at estates@almassestate.com. We will respond within 30 days.
10. Complaints
If you are unhappy with how we have handled your personal data you have the right to lodge a complaint with the Information Commissioner's Office (ICO).
ICO website: ico.org.uk ICO helpline: 0303 123 1113
We would appreciate the opportunity to resolve any concerns directly before you contact the ICO, so please reach out to us first at estates@almassestate.com.
11. Third Party Websites
Our website may contain links to third party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies before providing any personal data.
12. Changes To This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The effective date at the top of this page will be updated accordingly. We encourage you to review this policy periodically.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your data please contact us:
Almass Estates Ltd 7 Barford Close Hendon London NW4 4XG
Email: estates@almassestate.com Telephone: 020 3538 8233